Research Guides

Interlibrary Loan (ILL): Tracking ILL Requests

A Guide to ILL at Wellesley.

Tracking ILL Requests

Login to your ILL account.  








Article & Book Chapter Requests that have been received will be under "Received PDFs" .  Click on the pdf to view them.  

Any ILL loans you currently have checked out will be under "Checked Out Items".  The due date can also be found here. 


Article/Book Chapter and loan requests not yet received will be under "Pending Requests".  Statuses are listed in the table below.  

ILL Request Statuses

ILL requests go through different statuses before they are available to you.  Below is a list and an explanation of what each status means.

Note about loan items that have been shipped:

**When you receive an email that your loan has shipped, it doesn't change the status.  It will still be "Request has been sent to lending libraries to be filled" until the request arrives and is processed.  


Awaiting Request Processing

Request is ready to be processed by ILL staff

Note to Patron

Please check your email.  ILL staff has a question about your request.  

Request Sent to Lending Libraries

Request has been sent to lending libraries to be filled

Request has Arrived and is Being Processed 

Request has been received and is being processed by ILL staff

Ready for pick up at the Clapp Service Desk 

Request is received and ready to pick up at the Clapp Service Desk

Recalled by Lending Library. Please Return asap.

Lending library needs the book back asap.  Please return.


Request has been returned and is ready to go back to lending library

PDF Received

PDF is received and ready to be saved/printed

Request Finished

Request is on the way back to lending library

Unable to Fill Request.  Please see email.  

Request was unable to be filled.  You will receive an email with further details.

Patron Canceled Request

Customer canceled the request after submitting it.


How will I get my requests and how long will you hold them for me?


  • You will receive an email when your loan has been shipped by the lending library.
  • You will receive another email when it has arrived and is ready to be picked up at the Clapp Service Desk. 
  • ILL loans are held until the due date, after which time they are sent back.

Example email:

The book you requested, Antike Glastöpferei : ein vergessenes Kapitel der Glasgeschichte / (394307), has been shipped from the lending library and is on its way here!  We'll let you know when it's available for pick-up at the Clapp Service Desk.


ILL Staff 

Articles and Book Chapters

  • Delivered to your ILL account electronically and you will be notified by email when the PDF is available. 
  • PDFs are only available for 30 days in your ILL account.  Please be sure to save or print the articles once you open them.

Example Email:

An article that you requested:
Title: Violence and Entertainment in The Hunger Games.
Author: Bartlett, Myke

TN: 306558

has been received and processed by the Interlibrary Loan Staff.
You can access your request here by logging on to ILL.

Your request can also be accessed under "Recieved PDFs" on your ILL account homepage.
If you have any questions about this service, please e-mail us at or call us at 781-283-2101.

ILL Staff